Reach the team using one of the addresses below. We do not have a phone line. Email is faster and lets us route your question to the right person.
Editorial
Questions about a review, factual corrections, or suggestions for products to test:
We answer editorial mail within two working days. If you’ve found a factual error in a review, please include the review URL and a brief description — we take corrections seriously and update visibly.
Press and partnerships
Speaking requests, licensing queries, or partnership pitches:
[email protected] (include “PRESS” in the subject)
Please don’t ask for free reviews — we don’t accept them. If you want to discuss advertising, see the Advertise page.
Reader questions
We can’t recommend a specific product over email — every recommendation we make is published as a tier review so all readers benefit. But we do read product suggestions and add them to our testing queue when they fit.
We can:
- Confirm a published review’s score or tier.
- Provide additional context on a category we cover.
- Point you to the right review or buyer’s guide.
We can’t:
- Diagnose problems with a product you bought.
- Provide personalised purchase recommendations.
- Mediate disputes with retailers.
Response times
- Editorial: 2 working days
- Partnerships: 3 working days
- Reader questions: 5 working days
Outside UK business hours we may be slower. We are a small team and we’d rather respond properly than respond fast.